All of the services listed below are confidential. The services will only collect, use, or disclose your information to provide services and support, as consented by you, or as required by law. All information you provide, including your personal and health information, and the fact that you have contacted the service, is held in confidence.
Resident Wellness Office:
Phone: 1 855 675 3873
Process of Contact: The Resident Wellness Office general hours are Monday to Saturday from 8am – 4pm, with early morning and evening appointments available on certain days of the week. Outside of these hours, you are always welcome to leave a message or send an email and you will receive a prompt reply. If you require immediate assistance outside of these hours, please contact the services listed below.
Physician Health Program of BC:
24-hr Toll-free Line: 1 800 663 6729
Process of Contact: PHP offers 24-hour access where you can be connected to an intake counsellor who will quickly determine with you what your needs are and will provide you with access to a variety of services which include a network of clinical counsellors.
Employee and Family Assistance Program (EFAP):
Phone: 604 872 4929
24-hr Toll-free Line: 1 800 505 4929
Process of Contact: EFAP is a confidential counselling service specialized to provide service to healthcare employees and families throughout BC. They have an “affiliate network” with counsellors anywhere clients are, and also offer telephone counselling. EFAP provides short term counselling, 4-6 sessions on average. You will have a brief intake with an intake counsellor, who will ask which health authority you work for to ensure eligibility.
BC-Wide Crisis Line:
Phone: 604 872 3311
24-hr Toll-free Line: 1 800 SUICIDE (784 2433)