All UBC residents are required to activate and use a UBC-issued email address when corresponding with the UBC Postgraduate Medical Education (PGME) Dean’s Office and PGME programs.
Please ensure that your UBC email address is listed on the Resident Management System (RMS).
See below for FAQs on this compulsory requirement and step-by-step instruction on how to create a UBC email address.
UBC Email FAQs
Why do I need to use a UBC-issued email address?
B.C. health authorities require all residents use a UBC-issued email address to access electronic health record systems used in clinical settings across the province.
What happens if I do not update my contact information in the RMS?
Failure to comply in activating a UBC email address and updating your email contact information in the RMS will result in delayed access to health authority electronic systems, which will ultimately impact your ability to begin a rotation on your scheduled start date.
I do not have a UBC email address. How can I create one?
It’s easy to create a UBC email address and will only take a few minutes of your time. Follow the step-by-step instructions below.
UBC Email Sign Up Instructions
- Visit Campus-Wide Login (CWL) myAccount)
- Enter your login name and password (this is the same login name and password that enables you to access the Resident Management System).
- Once you have logged in with your CWL, click on “Activate Student Email.”
- The format of your email address will be [cwl]@student.ubc.ca.
- Enter a forwarding email address (note: a verification email will be sent to this address).
- Click “Submit.”
- Once you have read the terms of agreement, confirm the email setup by clicking “I Accept.”
- A verification email will be sent to your forwarding email address. You must click on the link in the verification email within 24 hours to enable this email service.
- Once you have created a UBC email address, update your email contact information in the Resident Management System.
If you do not see the “Activate Student Email” button, please contact the UBC IT Service Centre. For more information, please visit the UBC Student Email Service page.
I have a UBC Alumni email address. Can I continue using this?
Yes, you may continue to use this. Please note that there are some restrictions with this. Please see here. Please ensure that your UBC Alumni address is correctly recorded on RMS.
Where can I log in to my UBC email account?
Once you have created a UBC email address, you can access the mailbox using any popular web browser and clicking on this link: https://webmail.student.ubc.ca/. You can also use ActiveSync to access your email with your mobile device.
How often should I check this email account?
Over the course of your time as a resident at UBC, all correspondence from the UBC PGME Dean’s Office will be sent electronically. It is imperative you check your email regularly for instructions and updates in preparation for the upcoming academic year, and over the duration of your training.
Can I forward email messages from the UBC account to an existing personal account?
Yes. You may want to consider setting up a forwarding address so that any UBC email messages are automatically forwarded to a personal account you frequently check.
When you sign up for a UBC email address, you will be given the option to include a forwarding address. You can modify your forwarding address at any time by changing your Mail Options under Organize E-Mail.
A useful article with information on forwarding your UBC emails can be found here.
UBC CWL FAQs
How do I set up a CWL account?
If you do NOT already have a UBC Campus-Wide Login (CWL), please create one at https://cwl.ubc.ca/SignUp and follow the below information to validate your identity:
- Affiliation Type: Student and Alumni
- Student Number: Your MRES (student) number provided by UBC Enrolment Services
- Password: Date of Birth (“YYMMDD” format)
What if I have an existing but inactive CWL account?
If a CWL account has not been used in a long period of time, it becomes inactive/suspended.
To activate an inactive CWL account, you need to reset your CWL password by email:
- Go to myaccount.ubc.ca
- Click on “Forgot your CWL Password?” near the bottom
- Choose the “Reset password by email” option
If you do not see the “reset password by email” option, please call UBC IT Service Centre at (604) 822-2008 to perform a manual password reset. Due to UBC’s privacy and security policies, this cannot be done by email.
What if the student number affiliated with my CWL does not match the MRES number?
Please call UBC IT Service Centre at (604) 822-2008 to perform an identity verification by phone and to resolve the duplication. Due to UBC’s privacy and security policies, this cannot be done by email.
What if I have more than one CWL?
Please call UBC IT Service Centre at (604) 822-2008 to perform an identity verification by phone and to resolve the duplication. Due to UBC’s privacy and security policies, this cannot be done by email.
Am I able to rename my CWL username?
Yes, you can rename your CWL through either myaccount.ubc.ca or by contacting UBC IT Service Centre at (604) 822-2008. PLEASE NOTE: If you change your CWL user name AFTER your last login to RMS, you will need to contact RMS Support and have your updated CWL name resynced to RMS or you will not be able to use your updated CWL name to log in.
What is MFA?
Multi-Factor Authentication adds an extra layer of security to your account, ensuring that only you have access to your sensitive information.
This additional authentication step will require you to verify your identity through a secondary method, such as a verification code or a push notification to your mobile device, in addition to your regular username and password. With MFA, even if someone gains access to your password, they won’t be able to log in.
How do I sign up for MFA?
Follow these step-by-step instructions to enroll in MFA
Support
For further information about using UBC’s email service, visit the UBC Student Email FAQ site or direct your questions to the UBC IT Service Centre at 604-822-2008.
