FAQs

To learn more about the counselling services offered by the Resident Wellness Office, please browse our frequently asked questions below:

The Resident Wellness Office offers counselling services to all UBC medical residents, subspecialty residents, and their spouses/common-law partners.

The Resident Wellness Counsellors provide confidential counselling services over the phone or via Skype™. Call us toll-free at 1 855 675 3873 or email resident.wellness@ubc.ca for an appointment.

The Resident Wellness Counsellors will also visit the Island, the Interior, and the North several times per year. The date of these visits will be announced to you, at which time you are welcome to schedule a confidential one-on-one session with the counsellor. Many clients find it helpful to meet individually with the counsellor in order to 'put a face to the name' and perhaps provide an added level of comfort to telephone counselling if you choose to access that resource in future.

Appointments are available Monday-Friday with general hours from 8:00-5:00pm, and evening appointments are also available on certain days of the week. Please visit our online scheduler to view counsellor availabilities and book an appointment: ubcresidentwellness.janeapp.com.

As of Sept. 1, 2016, we have two physical locations. The Vancouver office is located on the 3rd floor of Jim Pattison Pavilion North in VGH, Room 350C. Use the Main Entrance doors at 950 W 10th Ave (to the right of Emergency). Enter through the two sets of doors and take the elevator to the 3rd floor. Room 350C is directly across from the elevators.

The Surrey office is located on the 3rd floor of Surrey Memorial Hospital Critical Care Tower, Room 3-622 (near the call room).

Enter through the Emergency 'Main Entrance' Doors, shown here.surrey-memorial-hospital

No! Individual counselling, workshops, speaker series and groups are available to you free of charge.

Counselling services are confidential. Information about you, the type of counselling services you access, and the context of your counselling sessions cannot be released without your written permission, with the following exceptions:

  • information indicating that you may constitute a risk to yourself or to others
  • information indicating that a child is in need of protection
  • information that leads to concerns about public safety
  • other statutory or common-law provision that requires or authorizes the release of confidential information

The Resident Wellness Counsellors are able to assist you with a range of personal and professional concerns. The program has been created to promote and support health and wellness among medical residents. The counsellors can help you work through and effectively cope with concerns such as stress and time management, anxiety, depression, career concerns, life transitions, and relationships. Speaking with a counsellor can help to bring clarity to situations and shed light on new ways of dealing with them.

Do you have questions that weren’t addressed here? Don’t hesitate to contact Lauren Phelan, Resident Wellness Program Coordinator, at resident.wellness@ubc.ca or 604 875 4111 x 21088.